FAQs

Shipping & Ordering

When will I receive my order ?

The estimated delivery time on Pokemon Faction is up to 15 to 25 business days.

How can I track my order ?

We will send you an email with a tracking number

How much does shipping cost ?

On Pokemon Faction, we offer free shipping

Do I have to register on the site to place my order ?

No, you do not need to register before placing an order with us. All you have to do is visit Pokemon Faction and browse the product of your choice. Then click add to cart and proceed automaticaly to checkout.

How do I choose my garment size ?

All garment sizes on Pokemon Faction are in Asian sizes. So please look carefully at the table below to find the size that fits you the best. Contact us by email if you have any questions at this address: pokemon.faction@gmail.com 

How will I know if my order is received ?

You will receive an email from us informing you that your order has been received after making the payment. However, this will not mean that your order is accepted. We will only approve your order after verifying your delivery address and approving your credit card details.

What if an item is out of stock ?

On Pokemon Faction, once an item is sold out, it is removed from the website as quickly as possible. 

Cancellation & Return

What happens if I later realize that my data is incorrect ?

Please contact us by email and include your order number with exact details, if you notice that your details are incorrect after placing the order.

Can I cancel my order ?

An order can only be canceled if transport has not yet been confirmed. Please contact customer service on our email (pokemon.faction@gmail.com) and discuss with our team. We will be happy to assist you and process your refund.

What is the return policy ?

The return policy is part of the general conditions of the company. On Pokemon Faction, we offer 100% satisfaction guarantee and 14 days money back. If you are not satisfied with your purchase, simply contact us via email. We will always find a solution that best suits you.

What happens if my item is defective ?

If your item is damaged when it arrives at your shipping location, rest assured that we will do everything in our power to help you resolve the issue and satisfy you. To start a case, please contact us by email with your full name, order confirmation number, telephone number, as well as a brief description of the problem or damaged item.

About Pokemon Faction

What are the accepted payment methods ?

On Pokemon Faction, we accept MasterCard, Visa as a payment method. We will add other payment methods in the future.

How can I contact you ?

You can contact us at this email address: pokemon.faction@gmail.com